Strategic Intelligence · Advisory memo
Open a second country, or strengthen the core?
The situation
The founder is weighing a $220k move abroad while 3.2% of customers at home still leave each month.
Expanding while customers are still leaking at home adds complexity without building lasting value.
What BAAB noticed
- Payback time: The new territory would take about 14 months to pay back.
- Home base: Customer retention at home isn't steady enough to fund a second front.
Recommended next move
Put money and attention into keeping customers at home first, then revisit the expansion.
Fictional example company, for illustration.
