Operational Intelligence · Advisory memo
Delivery time stretched from 9 to 21 days
The situation
New client work stalls after signing, and customer satisfaction has dropped 15 points.
One person is holding everything up
Every quality check waits on the founder's calendar, so eight client handoffs are stuck at once.
What BAAB noticed
- Waiting for sign-off: Work waits 6.4 days on average for approval.
- Idle time: Work sits in the queue four times longer than it takes to do.
Recommended next move
Set clear sign-off rules and let the lead operator approve smaller jobs, with a weekly review.
Fictional example company, for illustration.